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FAQ

Frequently Asked Questions

We rent Roller Team by Trigano vehicles and also offer the rental of Auto Trail Tribute.
Most vehicles of Strafford are not older than 2 years

If you are booking online you’d need to include We recommend vans booked at least 2 to 14 days before the hire begins. At time of hand over it can take up to 90 minutes so please bear this in mind as they are complex vehicles.

The renter must be in possession of a valid identity card / passport and driving licence.
The driver must be over 25 and under 75 years old and must hold drivers licence for a minimum of 2 years.

Any additional driver can be registered to drive at the tariff rate charge at the station upon handover of the vehicle. The renter assumes liability for the additional driver.

As regards vehicle groups not listed as C1 the renter must have been in possession of a category III or category B driving licence for at least one year.
Please note that vehicles of the shown as requiring license C1 have an overall weight of more than 3.5 tons. This requires possession of a category III or category C/C1 driving licence since at least 3 years.

You can book all Strafford Motorhomes vehicles in various ways:
• Via the booking portal www.straffordmotorhomes.co.uk
• On site at the Strafford Motorhomes offices.
• Via the booking centre number: 01273 687167 with a direct contact person

Camper vans are handed over to you in a clean and tidy condition on the inside as well as on the outside, and shall also be returned by you in a clean and tidy state. External cleaning is included in the price. If, following return of the vehicle, inside cleaning, emptying of the sewage water tank and / or emptying of the toilet cassette have to be carried out by the lessor in part or in full, the lessor shall charge a cleaning fee. Please note that possibly incurred costs are to be paid directly on site.

As regards acceptance of the van, please take into consideration that formalities and instructions will require approx. 1 h. Please request an exact time of handover from your station so as to avoid overburdening of the station´s capacity and longer waiting times. Do not plan large driving distances for this particular day. Take your time when accepting the van. Convince yourself together with our employees that your vehicle is fully equipped and that existing traces of use are recorded in the handover certificate.

Depending on the season, our minimum term of lease is between 3 and 14 days. Shorter terms of lease are subject to consultation of the respective renting station.

No, we exclusively rent out, Motorhomes, camper vans and motor caravans.

Strafford prices are charged in line with the respective season and higher demand periods.

Any camper van owner renting out his camper van in exchange for a fee acts as a businessman. Hence there can be no “renting out of camper vans by a private person” in the actual sense.
When renting a camper van from its owner be it a friend or acquaintance please pay attention to entries in the vehicle documentations. Here, there has to be an express reference to registration as a “self-driver renting vehicle”. Otherwise, you as the renter will have NO insurance cover in the event of damage! Strafford Motorhomes part of Strafford self drive are a well established self drive company formed in 1983.

Upon handover of the vehicle to you, you will be obliged to complete in any event of accident the accident report form which is on our website. In case of fire, theft, damage caused by game animals or other damage, police and the renting station must be notified within 2 hours. The renting station must also be notified of any details concerning the circumstances of the accident.
Claims for damages of other parties involved in the accident must not be acknowledged.

Handover of a camper van to you is possible only during the station´s opening hours. Moreover, please note that at some stations handover to you must take place in the afternoon and return of the camper van is possible only in the mornings.
The exact times will be indicated to you in your offer.

Taking along domestic animals is subject to direct approval by the station. Certain vehicles may be pet free, so please check. When returned to the station, the vehicle must have the same degree of cleanness as in case of return without a domestic animal. If domestic animals are taken along, higher cleaning costs may be incurred more quickly. The renter is responsible for safe transport of the domestic animals according to regulations as well as for compliance with possible entry restrictions and vaccinations.

TECHNICAL

Our large selection of different floor plans offer from a small van for two people (Compact Standard) up to six berth large-scale family vehicle. We have the right vehicle for everyone.

If you are booking online you’d need to include We recommend vans booked at least 2 to 14 days before the hire begins. At time of hand over it can take up to 90 minutes so please bear this in mind as they are complex vehicles.

Upon handover of the vehicle to you, you will receive one or two empty 6kg red Calor Propane gas bottle/s, which you must also return empty without being charged an additional fee.
At many petrol stations and most camping grounds, you will have the opportunity to refill the gas bottles.
Please note that different connections and different gas bottles are in place abroad and that you need an adapter to refill in France, Germany or Italy etc. We may be able to supply a required adapter at your renting station.
The provided UK Calor Propane gas bottles must not be exchanged for foreign gas bottles.
Nearest refills from renting station is Tinkers at 7 Dials / B & Q Lewes Road Brighton or TC Starnes Patcham Old Village.

We generally supply with little or no water in the campervan. In the meantime, you get fresh water for filling purposes at many petrol stations and camping grounds as well as at thousands of supply and disposal stations.
In most cases, only a small fee will be charged for filling up fresh water.

Our vehicles are equipped with a fuel saving and powerful turbo diesel engine of the newest generation.

FINANCIAL

Yes, Credit card is the best method as it is merely a `authorisation only` so the available credit is reduced only on your credit card but no money changes hands. This deposit of approximately £ 1,000.00 to £1300.00 depending on the model you rent, is your insurance excess in the event of theft or accidental damage. Please note that no station may hand over a vehicle if the deposit is not authorised on your card. If you choose to use a debit card which is not recommended you are strongly advised that your available balance in your bank account may be reduced for up to 7 working days and we have no way of cancelling this.

In the event of withdrawal from binding booking, the following cancellation charges become due:
• up to 150 days prior to the start of the term of hire: 20% of the rental price.
• up to 60 days prior to the start of the term of hire: 50% of the rental price
• up to 30 days prior to the start of the term of hire: 96% of the rental price
• on the day of renting or in case of non-acceptance: 99% of the rental price

Our vehicles shall be returned to the same station where they have been handed over to you. At some stations, you can also book a one-way rent. In case of a one-way rent, the place of handover differs from the place of return. However, these places are fixed before the term of lease begins and charged additionally. One-way rents are possible solely on request.
Transfer is not included to the rental stations.

All vehicles are equipped with a kitchen, a refrigerator, a cooker, sanitary facilities including basin, shower and chemical toilet (cassette), a high-power heating system, a fresh and sewage water tank, safety belts in the living area, servo steering, cable reel and collection cable, a Euro plug for 230V, a separate 12V battery for the living area, a battery recharging device, a bike rack (optional) and a stereo radio with CD player. Extras such as tableware, kitchen equipment, child safety seats and snow chains are available on request and for a fee.
Additionally, please note the following
• All miles allowed will be listed on your rental contract as your original selected quote.
• Tax
• Comprehensive insurance with a £ 1,000.00 to £1,400.00 own contribution per event of damage
• Liability insurance
• Fiat and Ford Mobility Guarantee and Accident and Breakdown Cover
• Awning are not fitted to our motorhomes
• Partly rear view camera most models have rear view cameras.
• Roller Team security package
• Driver´s cab air conditioning
• Bike rack is an optional extra.
• External car wash
• 1 or 2 empty gas bottles
• Levelling chocks are not included.
• CI cable is included this is your 240v hook up for camp sites.
• Toilet chemicals are available in the reception at low prices and can be specified when you book.
• Water hosepipes are available for sale at low cost in the reception.

When renting a Strafford Motorhomes vehicle, you are granted comprehensive insurance with a £1000 to £1,400.00 own contribution per event of damage. Some card providers will cover this risk for you under the terms of your credit card which you should check with your card issuer.

If you have any further questions, you can contact us by e-mail using the contact listings from the home page of this website.

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